Spyware, Malware, Trojans…
Did you know that something can be downloaded to your PC by you (or one of the family), opening up a 'back door', exposing your personal information, photos, credit card or banking details and more to criminals just by visiting a 'bad' web site?
Some of those web sites seem harmless; they offer FREE stuff like desktop wallpaper and programs that seem really useful or fun. A lot of them target children.
Did you know that your computer and Internet connection could be sending 'spam' (junk email) messages to thousands of people around the globe without your knowledge?
Removal of most trojans and malware is possible with a reputable Anti-Virus / Anti-Malware application* but some variants are quite difficult to detect and remove and thus require manual cleaning techniques. We have very high success rates for removing rootkits and self-replicating malware variants. When you've had enough – just give us a call!
For these reasons, we don't try to clean an infected PC 'on-site' or charge by the hour for virus & spyware problems.
Considering that one scan may take an hour or more depending on the number of files in the system, we could be at your house for a very long time!
Sometimes if a computer is heavily infected and too many critical Windows files are damaged, the only practical way forward is to format the system and reinstall Windows. In these cases we will endeavour to backup any user profiles and data before taking this drastic step.